What was the error?
Moved the gas meter, catalogue of errors including missed appointments,poor designed payment pages meaning i was doublecharged, lack of ownership, rude fitters and finally damaging the boiler to leave tenants without hot water. i then had to get an independent gas safe plumber to fix the boiler.
What would have been a better experience?
following a complaint.. SGN sent a senior manager to come on site and hear first hand what went wrong. They then offered me £500 goodwill and thanked me for all my insights and promised to improve their process. who knows if that will happen. but I have to say I was impressed they sent someone in person.