What was the error?
A microwave went pop, only 2 months old but the problem was the 30 minute chat with Amazon customer services with four different representatives!
I wasn’t annoyed the microwave was broken, ive got five of the same one in other houses and they have working fine for years.. but i did get annoyed that had to go on a chat with Amazon representative. the first one who just exited the chat with no explaination. the second one asked me to explain everything again and then dissappeared as well ! the third one who couldn;t help and the fourth one who finally offered a refund
What would have been a better experience?
What amazon should have done: the first person to answer the chat should have refunded the cost of the microwave .. and that process should have taken less than 2 minutes. When it went on four nearly 30 minutes. by that stage Amazon should have been refunding me the first microwave and sending me another for free. i’m the customer of Amazon but my customer is the tenant in my house who wants to heat their evening meal. with my tenant within 30 minutes of them reporting to me the problem we had done some basic troubleshooting, I then bought them a brand new microwave and will deliver it to the house, unbox it and take the broken one away.