Real example
Better error messages
One real error message from Xero, what’s wrong with it, and what a best-in-class version could look like.
Original Xero error message
You have reached the limit of invoices you can approve.
What’s wrong with this error message?
- No error number
Hard to reference or search for help. - Unclear and vague
Doesn’t explain why it happened. - No solution
Doesn’t tell you how to fix it. - No helpful context
Doesn’t explain the invoice hasn’t been approved. - No links or resources
You have to find help yourself. - No support contact
No way to get in touch for assistance. - Frustrating for users
Leaves you confused and uncertain.
What does a best-in-class error message look like?
Error 005 – Monthly invoice limit reached
Sorry, you can’t approve this invoice right now.
Your Xero subscription has reached its monthly invoice allowance, so this invoice hasn’t been approved. Don’t worry, it’s not lost – you can approve it once the limit resets or after upgrading your plan.
What’s the cause?
Your current Xero plan has a monthly limit on the number of invoices that can be approved. The limit is based on the invoice date, not the date it was created.
How to fix it
You can either:
- Upgrade your Xero subscription to a plan with a higher or unlimited invoice allowance, or
- Wait until your monthly allowance resets.
More information
See Xero’s help article on invoice limits:
https://www.xero.com/uk/pricing-plans/
Need help?
Our support team is here 24/7.
Call 0800 246 7890 (24/7)
Chat with us on WhatsApp
Or visit: https://www.xero.com/uk/support/