{"id":8,"date":"2026-09-20T21:50:56","date_gmt":"2026-09-20T21:50:56","guid":{"rendered":"https:\/\/errorx.co.uk\/?page_id=8"},"modified":"2026-09-20T21:50:57","modified_gmt":"2026-09-20T21:50:57","slug":"home","status":"publish","type":"page","link":"https:\/\/errorx.co.uk\/","title":{"rendered":"Home"},"content":{"rendered":"\n<section class=\"wp-block-group errorx-section errorx-hero is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group errorx-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"errorx-eyebrow wp-block-paragraph\">Customer error experience<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Excellence in error experience<\/h1>\n\n\n\n<p class=\"errorx-lead wp-block-paragraph\">Every business gets things wrong sometimes. What happens next decides whether a customer leaves quietly or stays for years. I help you find those moments, fix them and turn them into loyalty.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/errorx.co.uk\/contact\/\">Contact me now<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/errorx.co.uk\/error-wall\/\">See the error wall<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group errorx-compare is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group errorx-compare__panel errorx-compare__panel--bad is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"errorx-compare__tag wp-block-paragraph\">What most customers see<\/p>\n\n\n\n<div class=\"wp-block-group errorx-dialog is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"errorx-dialog__title wp-block-paragraph\">Error 7<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Something went wrong. Please try again later.<\/p>\n\n\n\n<p class=\"errorx-fake-btn wp-block-paragraph\">OK<\/p>\n<\/div>\n\n\n\n<ul class=\"wp-block-list errorx-notes\">\n<li>No idea what happened<\/li>\n\n\n\n<li>No way to fix it<\/li>\n\n\n\n<li>No one to ask<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group errorx-compare__panel errorx-compare__panel--good is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"errorx-compare__tag wp-block-paragraph\">What they could see<\/p>\n\n\n\n<div class=\"wp-block-group errorx-dialog is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"errorx-dialog__title wp-block-paragraph\">We couldn\u2019t take your payment<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The card ending 4821 expired in August. Update your card and we\u2019ll try again straight away. Nothing else on your account has changed.<\/p>\n\n\n\n<p class=\"errorx-fake-btn errorx-fake-btn--primary wp-block-paragraph\">Update card<\/p>\n\n\n\n<p class=\"errorx-fake-link wp-block-paragraph\">Or message us on WhatsApp<\/p>\n<\/div>\n\n\n\n<ul class=\"wp-block-list errorx-notes\">\n<li>Says what went wrong<\/li>\n\n\n\n<li>Says how to fix it<\/li>\n\n\n\n<li>Offers a real person<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n\n\n\n\n<section class=\"wp-block-group errorx-section is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group errorx-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"errorx-eyebrow wp-block-paragraph\">The problem<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Your customers are hitting errors you never hear about<\/h2>\n\n\n\n<p class=\"errorx-lead wp-block-paragraph\">Technology doesn\u2019t always work, and that\u2019s okay. What matters is what happens when it doesn\u2019t.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group errorx-card is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Most unhappy customers never tell you<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">They don\u2019t call or email. They try again, give up and quietly take their business elsewhere, so the problem stays invisible.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group errorx-card is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">The error message doesn\u2019t help<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A code, a random number or \u201cplease try again later\u201d. How much later? No explanation, no fix and no way to reach a person.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group errorx-card is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Support can\u2019t stop it happening again<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The customers who do get through often reach staff measured on the wrong things, who can\u2019t fix the cause. So the next customer goes through the same thing.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section id=\"case-study\" class=\"wp-block-group errorx-section errorx-case is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group errorx-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"errorx-eyebrow wp-block-paragraph\">Case study<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">One error message. 50,000 customers a month.<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">As the product manager responsible for a multi-million-pound revenue line, I set out to make my product best in class. That started with listening to customer calls myself.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">First we got the basics right in the call centre: calls were answered in 12 seconds on average, world-leading by the standards of any industry. Then we went after the errors. One of them, \u201cError7\u201d, was being seen by 50,000 customers every month.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group errorx-block-stats is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group errorx-stat is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"errorx-stat-value wp-block-paragraph\">50,000<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">customers a month saw the same error message<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group errorx-stat is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"errorx-stat-value wp-block-paragraph\">67%<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">of those who hit it and didn\u2019t contact us left the service<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group errorx-stat is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"errorx-stat-value wp-block-paragraph\">100%<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">of the customers we helped stayed<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group errorx-stat is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"errorx-stat-value wp-block-paragraph\">12s<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">average time to answer a customer call<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"errorx-takeaway wp-block-paragraph\">An error isn\u2019t a reason for a customer to leave. Handled well, it\u2019s a reason to stay.<\/p>\n<\/div>\n<\/section>\n\n\n\n<section id=\"how\" class=\"wp-block-group errorx-section is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group errorx-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"errorx-eyebrow wp-block-paragraph\">How I work<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Find it, fix it, stop it happening again<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group errorx-card is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"errorx-step__number wp-block-paragraph\">1<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Find<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">I listen to customer complaints and calls, and use your product as a real customer would, to find where things go wrong in your product, customer journeys and processes.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group errorx-card is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"errorx-step__number wp-block-paragraph\">2<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Fix<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Put things right for the customers already affected, with service good enough to win back their trust.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group errorx-card is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"errorx-step__number wp-block-paragraph\">3<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Prevent<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Improve the product, the process and, crucially, the support information, so future customers avoid the error or get a far better experience when it happens.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group errorx-card is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"errorx-step__number wp-block-paragraph\">4<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Measure<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Put a number on what errors cost you, including the revenue you miss out on, and track the right statistics to show things are getting better.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"wp-block-group errorx-section errorx-section--alt is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group errorx-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"errorx-eyebrow wp-block-paragraph\">The error wall<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Errors I\u2019ve written up<\/h2>\n\n\n\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"columns-3 wp-block-post-template is-layout-grid wp-container-core-post-template-is-layout-0d5c60d9 wp-block-post-template-is-layout-grid\"><li class=\"wp-block-post post-1 post type-post status-publish format-standard hentry category-uncategorized\">\n\n<div class=\"wp-block-group errorx-post-card is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"errorx-post-card__company wp-block-errorx-company\"><\/div>\n\n<h2 class=\"wp-block-post-title\"><a href=\"https:\/\/errorx.co.uk\/?p=1\" target=\"_self\" >Hello world!<\/a><\/h2>\n\n<div class=\"wp-block-post-excerpt\"><p class=\"wp-block-post-excerpt__excerpt\">Welcome to WordPress. This is your first post. Edit or delete it, then start writing!<\/p><p class=\"wp-block-post-excerpt__more-text\"><a class=\"wp-block-post-excerpt__more-link\" href=\"https:\/\/errorx.co.uk\/?p=1\">Read the full report<\/a><\/p><\/div>\n\n<div class=\"errorx-post-card__meta wp-block-errorx-report-details\">Reported September 2026<\/div>\n\n<div class=\"wp-block-errorx-vote\">\t<div class=\"errorx-vote\" data-errorx-vote data-post-id=\"1\">\n\t\t<form method=\"post\" action=\"https:\/\/errorx.co.uk\/wp-admin\/admin-post.php\">\n\t\t\t<input type=\"hidden\" name=\"action\" value=\"errorx_vote\" \/>\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"1\" \/>\n\t\t\t<input type=\"hidden\" name=\"redirect_to\" value=\"https:\/\/errorx.co.uk\/?rest_route=\/wp\/v2\/pages\/8\" \/>\n\t\t\t<input type=\"hidden\" id=\"errorx_vote_nonce\" name=\"errorx_vote_nonce\" value=\"55704f8867\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F8\" \/>\t\t\t<button\n\t\t\t\ttype=\"submit\"\n\t\t\t\tclass=\"errorx-vote__button\"\n\t\t\t\taria-pressed=\"false\"\n\t\t\t\taria-describedby=\"errorx-count-1\"\n\t\t\t\tdata-voted-label=\"You\u2019ve had this too\"\n\t\t\t\tdata-not-voted-label=\"I\u2019ve had this too\"\n\t\t\t>\n\t\t\t\t<span aria-hidden=\"true\">+<\/span>\n\t\t\t\t<span class=\"errorx-vote__label\">\n\t\t\t\t\tI\u2019ve had this too\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t<\/form>\n\t\t<p class=\"errorx-vote__count\" id=\"errorx-count-1\" aria-live=\"polite\">\n\t\t\tBe the first to say you\u2019ve had this too\t\t<\/p>\n\t<\/div>\n\t<\/div><\/div>\n\n<\/li><\/ul>\n\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/errorx.co.uk\/error-wall\/\">See the whole wall<\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"wp-block-group errorx-section is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group errorx-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group errorx-mission is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"errorx-eyebrow wp-block-paragraph\">My mission<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To turn errors and bad experiences into positive ones, through best-in-class customer service.<\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">What I stand for<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group errorx-card is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">The customer\u2019s experience is the truth<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If a customer says something went wrong, that\u2019s where I start, not with whether they should have done something differently.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group errorx-card is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Details matter<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The exact words in an error message, the seconds on hold, the next step you give. Small details decide how a customer feels.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group errorx-card is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">My goof, your gain<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When a business gets something wrong, the customer should come out of it better off than before.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group errorx-card is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Always be polite<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To customers, to your team and to everyone working to fix the problem.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"wp-block-group errorx-section errorx-cta is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group errorx-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Errors are costing you customers right now<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Better error handling keeps the customers you\u2019re losing without knowing it, and turns problems into loyalty. Let\u2019s find out what that could be worth to your business.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-errorx-red-color has-errorx-white-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/errorx.co.uk\/contact\/\">Send me a message<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Talk to me<\/h3>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-errorx-red-color has-errorx-white-background-color has-text-color has-background wp-element-button\" href=\"tel:+447782328627\">Call 07782 328627<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--3\"><a class=\"wp-block-button__link has-errorx-white-color has-text-color wp-element-button\" href=\"https:\/\/wa.me\/447782328627\">Message on WhatsApp<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Customer error experience Excellence in error experience Every business gets things wrong sometimes. What happens next decides whether a customer leaves quietly or stays for years. I help you find those moments,\u2026<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/errorx.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/8","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/errorx.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/errorx.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/errorx.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/errorx.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8"}],"version-history":[{"count":2,"href":"https:\/\/errorx.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/8\/revisions"}],"predecessor-version":[{"id":17,"href":"https:\/\/errorx.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/8\/revisions\/17"}],"wp:attachment":[{"href":"https:\/\/errorx.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}