{"id":9,"date":"2026-09-20T21:50:56","date_gmt":"2026-09-20T21:50:56","guid":{"rendered":"https:\/\/errorx.co.uk\/?page_id=9"},"modified":"2026-10-12T21:09:45","modified_gmt":"2026-10-12T21:09:45","slug":"error-wall","status":"publish","type":"page","link":"https:\/\/errorx.co.uk\/?page_id=9","title":{"rendered":"Error wall"},"content":{"rendered":"\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<section class=\"wp-block-group errorx-section is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group errorx-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading\">The error wall<\/h1>\n\n\n\n<p class=\"errorx-lead wp-block-paragraph\">I&#8217;ve kept track of my error experiences for many years. Here are some of the &#8220;Errors&#8221; I&#8217;ve seen across myriad products and services. It is not the error itself but it the experience that follows when contacting the business. I have briefly highlighted my\/ customer perspective experience and how they might have been managed differently. I generally provide detailed feedback in the hope the company might make the experience better for the next customer. Hence the reason I&#8217;m so passionate to change this and help companies improve. <\/p>\n\n\n\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"columns-3 wp-block-post-template is-layout-grid wp-container-core-post-template-is-layout-0d5c60d9 wp-block-post-template-is-layout-grid\"><li class=\"wp-block-post post-146 post type-post status-publish format-standard hentry category-uncategorized\">\n\n<div class=\"wp-block-group errorx-post-card is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"errorx-post-card__company wp-block-errorx-company\">Toolstation<\/div>\n\n<h2 class=\"wp-block-post-title\"><a href=\"https:\/\/errorx.co.uk\/?p=146\" target=\"_self\" >Incorrect Balance..<\/a><\/h2>\n\n<div class=\"wp-block-post-excerpt\"><p class=\"wp-block-post-excerpt__excerpt\">I was trying to pay my Toolstation Trade account. First screen said i had balance of 467.12. clicking through to pay it off, it says my balance was zero.. massive customer confusion.. risk of missed payments unnecessary support contact obviously this is a very basic issue and shows that it has not been tested add&hellip;<\/p><p class=\"wp-block-post-excerpt__more-text\"><a class=\"wp-block-post-excerpt__more-link\" href=\"https:\/\/errorx.co.uk\/?p=146\">Read the full report<\/a><\/p><\/div>\n\n<\/div>\n\n<\/li><li class=\"wp-block-post post-141 post type-post status-publish format-standard hentry category-uncategorized\">\n\n<div class=\"wp-block-group errorx-post-card is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"errorx-post-card__company wp-block-errorx-company\">FUSE<\/div>\n\n<h2 class=\"wp-block-post-title\"><a href=\"https:\/\/errorx.co.uk\/?p=141\" target=\"_self\" >broken UX compounded with unvalidated AI<\/a><\/h2>\n\n<div class=\"wp-block-post-excerpt\"><p class=\"wp-block-post-excerpt__excerpt\">While considering switching to Fuse Energy, I encountered four failures in the customer journey: 1.Poor website UX: The tariff box wasn&#8217;t clickable. The only option was to \u201cStart switch\u201d, preventing me from easily viewing the tariff details. 2.Incorrect AI guidance: The chatbot confidently gave me instructions that didn&#8217;t work, directing me towards functionality that wasn&#8217;t&hellip;<\/p><p class=\"wp-block-post-excerpt__more-text\"><a class=\"wp-block-post-excerpt__more-link\" href=\"https:\/\/errorx.co.uk\/?p=141\">Read the full report<\/a><\/p><\/div>\n\n<\/div>\n\n<\/li><li class=\"wp-block-post post-116 post type-post status-publish format-standard hentry category-uncategorized\">\n\n<div class=\"wp-block-group errorx-post-card is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"errorx-post-card__company wp-block-errorx-company\">Hospital<\/div>\n\n<h2 class=\"wp-block-post-title\"><a href=\"https:\/\/errorx.co.uk\/?p=116\" target=\"_self\" >overcharging for consultant appointment<\/a><\/h2>\n\n<div class=\"wp-block-post-excerpt\"><p class=\"wp-block-post-excerpt__excerpt\">booked a private medical consultation for my son, paid the \u00a3225 fee in advance. received a letter saying this was the max fee. 7 days later received an invoice for another \u00a394. Rung up to find out more.. was told we get \u201cthis call all the time\u201d . i asked to raise a complaint stating&hellip;<\/p><p class=\"wp-block-post-excerpt__more-text\"><a class=\"wp-block-post-excerpt__more-link\" href=\"https:\/\/errorx.co.uk\/?p=116\">Read the full report<\/a><\/p><\/div>\n\n<\/div>\n\n<\/li><li class=\"wp-block-post post-114 post type-post status-publish format-standard hentry category-uncategorized\">\n\n<div class=\"wp-block-group errorx-post-card is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"errorx-post-card__company wp-block-errorx-company\">Amazon<\/div>\n\n<h2 class=\"wp-block-post-title\"><a href=\"https:\/\/errorx.co.uk\/?p=114\" target=\"_self\" >my microwave blew up, so does Amazon chat<\/a><\/h2>\n\n<div class=\"wp-block-post-excerpt\"><p class=\"wp-block-post-excerpt__excerpt\">A microwave went pop, only 2 months old but the problem was the 30 minute chat with Amazon customer services with four different representatives! I wasn\u2019t annoyed the microwave was broken, ive got five of the same one in other houses and they have working fine for years.. but i did get annoyed that had&hellip;<\/p><p class=\"wp-block-post-excerpt__more-text\"><a class=\"wp-block-post-excerpt__more-link\" href=\"https:\/\/errorx.co.uk\/?p=114\">Read the full report<\/a><\/p><\/div>\n\n<\/div>\n\n<\/li><li class=\"wp-block-post post-112 post type-post status-publish format-standard hentry category-uncategorized\">\n\n<div class=\"wp-block-group errorx-post-card is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"errorx-post-card__company wp-block-errorx-company\">Fire Angel<\/div>\n\n<h2 class=\"wp-block-post-title\"><a href=\"https:\/\/errorx.co.uk\/?p=112\" target=\"_self\" >CO detector, its not push its a poke<\/a><\/h2>\n\n<div class=\"wp-block-post-excerpt\"><p class=\"wp-block-post-excerpt__excerpt\">took out a brand Co2 detector and pressed the button to test the alarm.. nothing worked.. tried multiple times.. thought i was stupid. so got out the manual.. still no joy.. so rang the customer care number.. the told me .. every second call i get is about this.. you have to \u201cpoke\u201d the button&hellip;<\/p><p class=\"wp-block-post-excerpt__more-text\"><a class=\"wp-block-post-excerpt__more-link\" href=\"https:\/\/errorx.co.uk\/?p=112\">Read the full report<\/a><\/p><\/div>\n\n<\/div>\n\n<\/li><li class=\"wp-block-post post-101 post type-post status-publish format-standard hentry category-uncategorized\">\n\n<div class=\"wp-block-group errorx-post-card is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"errorx-post-card__company wp-block-errorx-company\">SGN<\/div>\n\n<h2 class=\"wp-block-post-title\"><a href=\"https:\/\/errorx.co.uk\/?p=101\" target=\"_self\" >gas meter move broke my boiler<\/a><\/h2>\n\n<div class=\"wp-block-post-excerpt\"><p class=\"wp-block-post-excerpt__excerpt\">Moved the gas meter, catalogue of errors including missed appointments,poor designed payment pages meaning i was doublecharged, lack of ownership, rude fitters and finally damaging the boiler to leave tenants without hot water. i then had to get an independent gas safe plumber to fix the boiler. following a complaint.. SGN sent a senior manager&hellip;<\/p><p class=\"wp-block-post-excerpt__more-text\"><a class=\"wp-block-post-excerpt__more-link\" href=\"https:\/\/errorx.co.uk\/?p=101\">Read the full report<\/a><\/p><\/div>\n\n<\/div>\n\n<\/li><li class=\"wp-block-post post-74 post type-post status-publish format-standard hentry category-uncategorized\">\n\n<div class=\"wp-block-group errorx-post-card is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"errorx-post-card__company wp-block-errorx-company\">Octopus Energy<\/div>\n\n<h2 class=\"wp-block-post-title\"><a href=\"https:\/\/errorx.co.uk\/?p=74\" target=\"_self\" >\u201cUh oh&#8230; it\u2019s us not you\u201d<\/a><\/h2>\n\n<div class=\"wp-block-post-excerpt\"><p class=\"wp-block-post-excerpt__excerpt\">\u201cThis is unusual &#8211; logging out and in again may help.\u201d What is wrong with this message, and what a best-in-class version looks like.<\/p><p class=\"wp-block-post-excerpt__more-text\"><a class=\"wp-block-post-excerpt__more-link\" href=\"https:\/\/errorx.co.uk\/?p=74\">Read the full report<\/a><\/p><\/div>\n\n<\/div>\n\n<\/li><li class=\"wp-block-post post-73 post type-post status-publish format-standard hentry category-uncategorized\">\n\n<div class=\"wp-block-group errorx-post-card is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"errorx-post-card__company wp-block-errorx-company\">Xero<\/div>\n\n<h2 class=\"wp-block-post-title\"><a href=\"https:\/\/errorx.co.uk\/?p=73\" target=\"_self\" >Invoice approval limit reached<\/a><\/h2>\n\n<div class=\"wp-block-post-excerpt\"><p class=\"wp-block-post-excerpt__excerpt\">\u201cYou have reached the limit of invoices you can approve.\u201d What is wrong with this message, and what a best-in-class version looks like.<\/p><p class=\"wp-block-post-excerpt__more-text\"><a class=\"wp-block-post-excerpt__more-link\" href=\"https:\/\/errorx.co.uk\/?p=73\">Read the full report<\/a><\/p><\/div>\n\n<\/div>\n\n<\/li><\/ul>\n\n\n\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The error wall I&#8217;ve kept track of my error experiences for many years. Here are some of the &#8220;Errors&#8221; I&#8217;ve seen across myriad products and services. It is not the error itself\u2026<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"errorx-editable","meta":{"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/errorx.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/errorx.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/errorx.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/errorx.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/errorx.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9"}],"version-history":[{"count":5,"href":"https:\/\/errorx.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":119,"href":"https:\/\/errorx.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/9\/revisions\/119"}],"wp:attachment":[{"href":"https:\/\/errorx.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}